Raising a Concern
If you feel you need to make a complaint to the practice about the service you have been provided with, the following need to be adhered to:-
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A patient or representative should register a complaint within 6 months of becoming aware of the incident giving rise to a complaint or within 12 months of the incident - whichever is sooner.
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A complaint will be acknowledged by the practice within 2 working days.
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Any patient making a complaint will be issued with a copy of the complaints procedure. To view and download a copy of our complaints leaflet information click here.